A fair refund policy.

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason and have not used a product for more than 30 days, just contact our support team at support@aistrova.com and we’ll take care of you.

Abusing the refund process by repeatedly requesting for refund and then re-subscribing to a service is strictly prohibited. If we find evidence that you have abused this refund process, you agree to let us ban your accounts and only refund if we deem your abuse did not negatively affect any users’ experience on any of our services.

Examples of full refunds we’d grant.

• If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
• If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll give you a full refund for a few back months. No problem.
• If you tried one of our products for less than 30 days and you just weren’t happy with it, you can have your money back.

Examples of partial refunds or credits we’d grant.

• If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
• If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features, projects, or storage space, we’d consider applying a prorated credit towards future months.
• If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.

This policy applies to any product created and owned by AIstrova Technologies Inc. This policy has been built on top of 37signals LLC’s public policies.